Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and the undergarment sanitation label still in tact. You’ll also need the receipt or proof of purchase. 

Please note that items purchased on pre-order are final sale and cannot be canceled, as it is clearly stated in the product description that these items require a 4–6 week production timeline.

To start a return, you can contact us at contact@farahlina.com. Please note that returns will need to be sent to the following address: 1504 Bay Rd. Apt 1527 Miami Beach, FL 33139 

Items sent back to us without first requesting a return will not be accepted. All returns are self-serve.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return questions at contact@farahlina.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Should you have any issues regarding the fit of the garment, please contact us at contact@farahlina.com 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@farahlina.com.